• Outer Shell: Real Leather
• Leather Type: Sheep skin
• Leather Finish: Semi-aniline
• Inner Shell: Quilted Polyester Lining (Fleece on Collar)
• Closure Style: Zipper
• Collar Style: Rib Knit
• Cuffs Style: Rib Knit
• Inside Pockets: Two
• Outside Pockets: Two
• Color: Black

SHIPPING POLICY

FREE WORLDWIDE SHIPPING

At Layzal, we're committed to providing exceptional value to our customers worldwide. All orders qualify for free shipping worldwide with no minimum purchase requirements or special exceptions.

We ship to virtually all countries around the globe. However, due to international trade restrictions and regulations, we currently cannot ship to:

• Russia
• Israel
• Iran
• Iraq
• India
• OFAC-sanctioned countries

If you're unsure whether your country is eligible for shipping, please contact our customer support team at contact@layzal.com before placing your order.

DELIVERY TIMELINES

Delivery times vary based on the type of product ordered. Please refer to the timeline below for estimated dispatch times from the date your order is confirmed.

Understanding Our Dispatch Times

Prime Products: These items are ready to ship from our inventory and dispatch within 1-2 business days.

Standard Products: Other jackets and outerwear items are dispatched between 5-10 business days, depending on product type and current demand.

Custom & Bespoke Items: Made-to-measure and bespoke products are crafted specifically for you, which requires additional time for production and quality control.

Delivery After Dispatch: Once your order is dispatched, delivery typically takes 3-4 additional business days to most international locations.

Business Days Note: Dispatch times are calculated in business days (Monday-Friday), excluding weekends and holidays.

COURIER SERVICE & DELIVERY

Premium Courier Partners

To ensure your order arrives safely and on time, Layzal uses premium Express Delivery services including:

• DHL Express
• FedEx International
• Additional premium couriers as needed

We reserve the right to select the most appropriate courier for your location to provide efficient and reliable delivery.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number. You can use this number to monitor your shipment in real-time through the courier's tracking portal.

It is the customer's responsibility to follow up with the courier regarding your delivery. Track your package regularly to ensure you're available for delivery.

Restricted Shipping Addresses

Please note: We are currently unable to ship to:

• PO Box addresses
• APO (Army Post Office) addresses
• DPO (Diplomatic Post Office) addresses
• FPO (Fleet Post Office) addresses

If you attempted to ship to one of these addresses, please contact us to update your shipping address before your order dispatches.

CUSTOMS & IMPORT DUTIES

Duty Coverage

Layzal covers customs duties on all international orders—you don't pay additional fees at delivery.

How We Handle Duties

In most cases, our team arranges and pays import duties in advance through the carrier. Your shipment will arrive duty-paid with no additional charges to you.

If Duties Aren't Pre-Paid

In rare cases, if your parcel arrives with unpaid duties:

1. Accept the delivery and pay the duty amount directly to the carrier
2. Save your receipt – Request a copy of the duty payment receipt from the carrier
3. Contact us for reimbursement – Email your receipt to contact@layzal.com with your order number
4. Receive reimbursement – We'll process your refund within 5–7 business days via PayPal

Please allow additional processing time for reimbursement depending on your location and banking institution.

LOST OR DAMAGED SHIPMENTS

Reporting Lost Parcels

If your tracking information shows your parcel as "Delivered" but you haven't received it:

1. Contact us immediately – Email contact@layzal.com or call +1-406-235-6773
2. Contact the courier – Reach out to DHL, FedEx, or your carrier within 5 working days from the delivery date
3. File a claim – We'll work with the carrier to investigate

⚠️ Important: Claims filed after 5 working days from the tracking delivery date will not be accepted by couriers.

Damaged Products in Transit

If your parcel arrives damaged:

1. Document the damage – Take photos of the packaging and damaged items
2. Contact us within 2 working days – Email contact@layzal.com with photos and order number
3. We will replace – We'll either provide full store credit or send a replacement of your original order at no cost to you

Lost Orders & Refunds

Important: Lost orders during transit are not eligible for refunds. Instead, we will:

• Replace your order with identical items, or
• Provide equivalent store credit for your purchase

RESCHEDULING & DELIVERY ISSUES

Your Responsibility for Tracking

After we dispatch your order, you are responsible for monitoring your shipment through the tracking link. If the courier:

• Holds your package for any reason
• Attempts delivery when you're unavailable
• Encounters delivery issues

You must contact the courier directly to resolve the situation.

Failed Delivery Attempts

If there are multiple failed delivery attempts:

• The courier may hold the package for a limited time before returning it
• The courier may destroy the parcel if not collected
• Layzal is not responsible for parcels destroyed due to failed delivery attempts

To avoid this: Be available to receive your shipment, or arrange with the courier for alternative delivery options.

Refused Deliveries

If you refuse to accept delivery and request the courier return your parcel:

• Your parcel will be considered lost or destroyed
• We cannot process a return of the refused shipment
• To return an item you've received, you must accept the delivery first, then follow our standard return process

INCORRECT ADDRESS DELIVERIES

Updating Your Address

Please ensure your shipping address is accurate before checkout. Once your order is dispatched, we are unable to reschedule delivery to a different address.

What to Do If Your Address Is Wrong

If you realize your address is incorrect after placing your order:

1. Contact us immediately – Call +1-406-235-6773 or email contact@layzal.com
2. Contact the courier directly – Attempt to modify the delivery address through the carrier's tracking portal
3. Request courier assistance – The courier may be able to redirect your package if it hasn't been delivered yet

If Your Order Isn't Delivered

If your shipment remains undelivered due to an incorrect address:

• The courier will eventually return the package to Layzal
• Due to high return shipping and customs duty costs, we are unable to reship the item
• The package will unfortunately be destroyed
• We cannot process cancellations or refunds for packages undelivered due to address errors

We strongly recommend verifying your address at checkout to avoid this situation.

COMBINED SHIPMENTS

Multiple Orders to Same Address

If you have multiple orders shipping to the same address, we may combine them into a single shipment to save time and shipping costs—unless you specifically request otherwise during checkout.

Please note: Combining orders may cause a slight delay in the delivery of your initial order, but you'll benefit from consolidated tracking and handling.

To request separate shipments: Contact our customer support team at contact@layzal.com before your orders dispatch.

COMPLIMENTARY ITEMS

Complimentary Item Eligibility

Orders that include complimentary items (gifts, samples, etc.) have the following eligibility:

• Orders with 10 or fewer products – Complimentary items included as applicable
• Orders with 11+ products – Complimentary items do not automatically apply

Exceptions: In some cases, complimentary items may be included with large orders at the discretion of our customer support representatives. Contact us to inquire about eligibility.

ORDER CONFIRMATION

Email Confirmation

You will receive an email order confirmation immediately upon successful payment processing. This email includes:

• Order number
• Order summary and items
• Estimated dispatch date
• Tracking information (once shipped)

Missing Confirmation?

If you don't receive your order confirmation email within a few minutes:

1. Check your spam folder – Confirmation emails sometimes get filtered
2. Contact us – Email contact@layzal.com or call +1-406-235-6773
3. Provide your email address – Our team will resend your confirmation

We recommend keeping your order confirmation email for your records.

SHIPPING POLICY SUMMARY

CONTACT INFORMATION

For questions about shipping, tracking, or delivery:

Email: contact@layzal.com
Phone: +1-406-235-6773
Website: layzal.com

Mailing Address:
Layzal
1001 S. Main St., STE 500
Kalispell, MT 59901
United States

Hours: Monday-Friday, 9 AM - 5 PM Mountain Time (USA)
We typically respond to inquiries within 24 business hours.

IMPORTANT REMINDERS

✓ Track your order – Use your tracking number to monitor delivery
✓ Verify your address – Double-check before checkout
✓ Be available for delivery – Ensure someone is present to receive your package
✓ Report issues quickly – Contact us within 5 working days for lost packages
✓ Save documentation – Keep receipts if you pay customs duties
✓ Accept deliveries – You must accept delivery to process returns later

Last Updated: June 2026

This Shipping Policy is effective immediately. Layzal reserves the right to modify this policy at any time with notice posted on layzal.com. Continued use of our website constitutes acceptance of this policy.

For the most current version, please visit layzal.com/shipping