Returns & Exchanges

Return Request

Need to request a return or exchange? Submit your order information and product photos below. Our team will review your request and contact you with the next steps.

Simple Request Process
Secure Information
Photo Verification
Dedicated Support
Start Your Request

We're Here to Help.

Please provide complete information about your order and the reason for your return or exchange. Including clear product photos will help our team review your request efficiently.

Please wait for return authorization.

Submitting this form does not automatically approve a return, exchange, or refund. Please do not ship your jacket back until you receive return instructions from the Layzal team.

Before You Submit

Have These Details Ready

Providing complete information helps us identify your order and properly review your request.

Order Number Your Layzal order number.
Customer Details Name and email used for your order.
Return Reason Tell us why you want to return the item.
Product Photos Upload clear photos showing the product.

Submit Your Return Request

Complete the form below. Fields marked as required should be completed before submission.

01

Customer Information

Please enter the details used when placing your order.

02

Order Information

Tell us which order and product this request relates to.

03

Return Details

Tell us what happened and how you would like us to help.

Product Photos

After submitting your request, our team may ask you to reply by email with clear photos of the jacket, tags, packaging, or any reported issue.

Please do not ship your item until you receive return authorization and instructions from Layzal.

Return Process

What Happens Next?

Submitting a request is the first step. Our team will review the information before providing return instructions.

STEP 01

Submit Request

Complete the return form with your order details, reason and supporting photos.

STEP 02

We Review It

Our team reviews your order information and the details provided in your request.

STEP 03

Receive Instructions

If applicable, we'll contact you with the next steps and return instructions.

STEP 04

Resolution

Once the applicable process is completed, your request will be handled according to our return policy.

Product Photos

Help Us Review Your Request

Clear photographs help our support team understand the condition of the item and any issue you are reporting.

Full front view of the jacket
Full back view of the jacket
Close-up of any reported issue
Tags and labels where applicable
Packaging if it relates to the issue

Photo Tips

Take your photos in good lighting and make sure the jacket is clearly visible. If you're reporting damage, a defect, or an incorrect item, include both a complete product photo and close-up photos showing the specific issue.

Need Assistance?

Have a Question Before Submitting?

Contact the Layzal team if you need help with your order, return request, sizing, or any other order-related question.

Contact Us