Refund policy
RETURN & REFUND POLICY
GENERAL
Return Window
Ensuring customer satisfaction is our top priority at Layzal, which is why we offer a 30-day window for returns or exchanges, giving you the flexibility you need.
Once we receive and inspect your return (usually within 72 hours), your exchange order will be processed and delivered according to our standard shipping timelines.
Refunds will be issued within 7 business days to the original payment method and may take up to 10 working days to reflect in your account depending on your payment method. You'll receive an email confirmation when your return is completed.
SEASONAL SALE POLICY
We appreciate your interest in our seasonal sales and special promotions, where we offer exceptional value on select items.
It is important to note that sale items have modified return terms. Items purchased during promotional periods (including Black Friday, Cyber Monday, and other seasonal sales) are subject to the following:
- No refunds on sale items purchased during promotional periods
- 60-day exchange window (extended from our standard 30 days) for added flexibility
- Exchanges are available for different sizes or alternative products
- Customized or made-to-order items can only be exchanged for alterations
If you find yourself dissatisfied with your purchase or if items don't fit as expected, you can initiate an exchange request online within 60 days from the date of receipt.
We are committed to ensuring your shopping experience is smooth, and our customer support team is ready to assist with any exchange requests or questions.
To start your return or exchange: Visit layzal.com/returns or contact us at contact@layzal.com
RETURN EXCLUSIONS & CONDITION CRITERIA
The following items cannot be returned or exchanged:
- Personalized or customized products
- Items marked as "Final Sale" or clearance items
- Gift cards and store credit
- Damaged, worn, or soiled merchandise
All items must be returned in the following condition:
- Unused and unwrinkled
- Undamaged and in resellable condition
- With all original tags attached
- With the original packing slip included
For specific products:
- Footwear must have no scratches on the sole or upper surfaces
- Accessories must show no signs of wear
We reserve the right to refuse returns/refunds that do not meet these criteria. Customers will be notified via email if a return does not qualify for refund and will be offered the option to accept store credit or have the item returned to them.
Important: In case of receiving a wrong or defective product, please contact us within 2 working days to arrange a replacement or refund.
RETURN SHIPPING & COSTS
Return Shipping Responsibility: Customers are responsible for return shipping costs when returning items to Layzal. We recommend using a trackable shipping method.
Return Address: Please ship your return to:
Layzal Returns
1001 S. Main St., STE 500
Kalispell, MT 59901
United States
Tracking: Include a copy of your return authorization email with your shipment.
For Custom/Alterations: If you request alterations or modifications to custom orders, standard alteration fees may apply. Our team will provide you with an estimate before proceeding with any work.
CUSTOM & MADE-TO-ORDER ITEMS
Returns & Alterations
At Layzal, we take pride in creating quality custom items. If your custom order doesn't fit perfectly upon arrival, we offer one complimentary alteration or adjustment to ensure your satisfaction.
Our Approach to Mutual Success
Crafting custom items demands careful attention to detail. We work hard to prevent return issues through our process:
Quality Assurance: Before dispatching your order, we may share pictures or details of your final product for your review, allowing you to assess design, materials, and craftsmanship before shipment.
Accurate Measurements: When placing a custom order, we request detailed measurements. Please refer to our sizing guide for accuracy. Taking precise measurements eliminates most sizing errors. Should fitting issues still occur, your first alteration is complimentary.
Communication: Our customer service team is available to answer questions and provide guidance throughout the custom order process.
Refund Policy for Custom Orders
We do not accept refunds on custom or made-to-order items.
We understand this policy may seem strict, but custom items are specially crafted to your exact specifications. Since all details—including style, material, color, and accessories—are chosen by you, we cannot resell custom items.
Your options if unsatisfied with a custom order:
- Complimentary Alteration – We offer one free alteration to adjust fit or minor modifications
- Exchange – Exchange for a different custom item (any price difference would apply)
- Store Credit – Receive store credit equal to your purchase price for future orders
For details on your specific situation, please contact our customer service team at contact@layzal.com or +1-406-235-6773.
CANCELLATION POLICY
Order Cancellations
Cancellations are accepted within 2 days of order placement. Cancellation requests can be submitted through your customer account on layzal.com or by contacting us directly.
Non-Cancellable Orders:
- Once an order has been dispatched or is in customs clearance, cancellation is no longer possible. In this case, accepting the parcel and arranging its return will be your only option.
- If our Customer Support Team has committed to a specific delivery timeline ("time-sensitive order"), cancellations cannot be accommodated once the order is placed due to the measures we take to ensure timely delivery.
To cancel an order: Contact us at contact@layzal.com with your order number, or submit a cancellation request at layzal.com/cancel-order.
ORDER ACCEPTANCE & PAYMENT
Pricing & Availability
- Our website prices and product availability may change without prior notice
- Pricing errors will be corrected when discovered
- We routinely verify prices during order processing
Price Verification
With our extensive product range, occasional pricing discrepancies may occur despite our best efforts. We follow this practice:
- If a product's correct price is lower than the stated amount, we will refund the difference
- If the correct price is higher than the stated amount, we will contact you for authorization or reject the order at our discretion
- We are not obligated to fulfill orders placed at incorrect (lower) prices
Order Acceptance
- We reserve the right to decline service to any individual, at any time, and for any reason
- All orders are subject to verification and acceptance by Layzal
- We may contact you to confirm order details before processing payment
DEFECTIVE OR DAMAGED PRODUCTS
If you receive a defective or damaged product, we'll make it right:
- Contact us immediately – Email contact@layzal.com or call +1-406-235-6773 with photos of the damage/defect
- Report within 2 working days of receiving your order
- We will arrange either a replacement shipment or full refund
- Return shipping – We'll provide a prepaid return label for defective items
HOW TO INITIATE A RETURN
Step 1: Request Authorization
- Visit layzal.com/returns
- Or email contact@layzal.com with your order number
- Or call +1-406-235-6773
Step 2: Receive Instructions
- You'll receive a return authorization (RA) number and prepaid shipping label (if applicable)
- Follow the specific return instructions provided
Step 3: Ship Your Return
- Pack items securely with the original packing slip
- Include your RA number in the package
- Use tracking and ship to the address provided
Step 4: Receive Confirmation
- We'll email you when your return arrives and is processed
- Refunds or exchanges are completed per our timelines above
CONTACT INFORMATION
For questions about our return policy or to initiate a return:
Email: contact@layzal.com
Phone: +1-406-235-6773
Website: layzal.com
Return Request Portal: layzal.com/returns
Mailing Address:
Layzal
1001 S. Main St., STE 500
Kalispell, MT 59901
United States
Hours: We typically respond to inquiries within 24 business hours (Monday-Friday, 9 AM - 5 PM Mountain Time)
IMPORTANT NOTES
- No refunds on final sale items – Items marked as "Final Sale" or purchased during clearance events cannot be refunded
- Custom items are final – See custom order policy above
- Keep your tracking information – Save your return tracking number for your records
- Inspect items promptly – Check your order upon arrival; report issues within 2 working days for faster resolution
- We reserve the right – To update this policy at any time with notice posted on layzal.com
Last Updated: June 2026
This Return & Refund Policy is effective immediately. We reserve the right to modify this policy at our sole discretion. Continued use of layzal.com constitutes acceptance of this policy.
For the most current version of this policy, please visit layzal.com/returns